Terms of sale (GTC), returns and legal notices 

Opal Saga Geneva is a private activity exercised by a passionate collector of Australian opals (and not gems in general). This activity is carried out on its free time, outside of his professional activity. Availability is therefore limited.

1. Legal notices
Opal Saga Geneva is an activity carried out privately by a person residing in Switzerland.
It's not about nor a company registered in the commercial register, nor a company subject to VAT.
Transactions are governed by the Swiss law between individuals, in a spirit of transparency and good faith.

2. Payment and payment methods
The available payment methods are indicated when validating the basket: credit card and PayPal. It is possible to request to use other payment methods (for example Twint or Revolut) by contacting me at info@opalsaga.ch.

3. Delivery
Shipments are made exclusively from Geneva (Switzerland) and only in recommended via Swiss Post.
A insurance with La Poste is included to cover loss or damage in transit.
The shipping costs charged to the buyer appear when validating the shopping cart. Opal Saga Geneva requests a contribution to the shipping costs and covers the difference, in particular to insure the shipment in the event of loss or damage caused by Swiss Post.
In the event of a delivery notice from Swiss Post (proof of deposit in the mailbox), Opal Saga Geneva declines all responsibility in the event of theft or subsequent loss.
Le delivery time is 5 working days after receipt of payment, excluding holiday periods, which will be indicated on the site.

4. Right of return (“satisfied or refunded”)
The buyer can return an item without justification. in a delay of 15 days calendar days after receipt and will be refunded (excluding shipping and return costs).
As of example, for an item priced at CHF 200 and shipping costs of CHF 5, the initial payment will be CHF 205; in case of return, the refund will be CHF 200. Return costs are the responsibility of the buyer.
Returns must be made by registered mail. Any extras/gifts must also be returned. Refunds will be issued within 10 business days of receipt of the return, excluding periods of absence.
In the event of an error by Opal Saga Geneva (wrong item sent, incorrect description), the initial shipping costs as well as the return costs will be refunded.
Any modification of the item (for example: size, polishing, drilling) renders the right of return void..

5. Garantie
Stones and jewelry are not not guaranteed, because it is impossible to verify the use made of it after receipt.
However, if a piece of jewelry arrives broken upon receipt, you are asked to immediately contact Opal Saga Geneva at info@opalsaga.ch with photos, in order to initiate an insurance procedure with Swiss Post.
Obvious defects visible upon receipt must also be reported immediately.

6. Prices and errors
Opal Saga Geneva reserves the right to modify its prices at any time.t.
In case of manifest error on a displayed price, Opal Saga Geneva reserves the right to cancel the sale and fully reimburse the buyer.

7. Australian Opal Care Tips
Please see the dedicated page on the website for all maintenance advice.
In summary, it is advisable to avoid excessive heat, regular exposure to the sun and contact with chemicals such as perfumes or cleaning products.

8. Presentation of articles – Photos and videos
Photos were taken under a desk lamp with a cool white bulb. Other lighting and lighting may alter the perceived colors.
In the available videos; it is advisable to listen to any comments on the colors for a better understanding.

Stones and jewelry may appear larger in photos and videos than in reality.
Please always refer to the dimensions indicated in millimeters, possibly using a millimeter ruler or a coin to correctly assess the size.